Self-serve User Portal
You may want to take advantage of the features that the Self-serve User Portal can provide for your customers - a means by which your customer end-users can log and track their own tickets and browse the Knowledge Base - all from a web browser.
Users can access the portal from the URL included in your welcome email and is the root directory of your installation e.g. http://[yourcompany].maxdesk.com.
The following features allow you to make the portal work best for you and your customers:
- Ticket logging and tracking - Allows users to view their own tickets and customer 'owner' users to see all tickets for their organisation. Users can also How Portal End-users Create Tickets and How Portal End-users Track Tickets here.
- Customisation - Add your corporate look and feel including your company logo to the Portal interface. See Customising the Self-serve User Portal.
- Knowledge Base creation and management - Add rich content to the KB so that customers and Staff Agents can access information where and when needed. See Knowledge Base.
- Announcements - Communicate pertinent info by publishing announcements on the portal for all your customers to see. See Announcements.